Troubleshooting Before You Call Us

Would you like the ease of troubleshooting your oil-fired burner before calling us? Try these steps first to save yourself a call or a visit by our service technician.

1. Are you out of fuel? Check the gauge on top of your oil tank. If your tank is slightly out of level and reads below 1/8th on the gauge, you may be out.

2. Is there power to your system? Unlike some LP gas units which may not need an electrical supply, oil burners need electricity. A breaker may have tripped preventing the unit from firing. It is recommended that your furnace/boiler be on its own breaker to prevent heavy usage from other appliances tripping the breaker.

3. If you have oil in the tank and feel confident electricity is flowing to the unit, have you checked to see if the emergency burner switch is on? That's the red switch/plate assembly which may be located at the top of your cellar stairs or somewhere near the utility area where your boiler is located. These don't trip off automatically like an electrical breaker but can be inadvertently turned off if someone thinks it's a light switch since they appear the same except as to color.

4. Have you tried pressing the oil burner reset button (only one time!!)?If you're not sure where the burner button is, look at the photo to get an idea of what the button generally looks like and where it can be found.

 

 

5. If all of the above fails, it is recommended that you call our service department to schedule a visit by a technician. We're here 24 hours a day, 365 days a year and are always glad to help.